Zendesk Support

Delivering customer support solutions on a daily basisWe can provide you with support services regarding Zendesk and our solutions.If you need help, we will help you! You can verify this by signing up to one of our support packages. We can help you with configuration, updates, give professional advice, or even do an additional development for you.

We have a variety of support packages. So you can choose the one you are searching for, based on the expected amount of support you may need.

Please, feel free to contact our support agent to find out more about our support services and their cost.

Zendesk Configuration

Here you can get a professional configuration services for the Zendesk help desks. We can offer you many things including installation, fully customized branding of the system to meet your needs and e-mail piping. If you didn’t have an opportunity to work in Zendesk yet, feel free to contact and tell us which requirements for technical support service you have. We will be happy to help you get to know Zendesk’s functionality. Also we will open to you the whole range of features of this powerful help desk.

Zendesk ITIL Consultancy

ITIL is a set of best practice directives which is the best decision for managing your IT services and also aligning them with the needs of your busines. It offer a variety of common-sense, scalable and structured processes to be adopted by organizations. ITIL has long ago become the industry standard for IT Service Management (ITSM). There is several reasons to introduce the ITIL processes, better asset utilisation, alignment with commercial business services, improving customer satisfaction and productivity.In other words,with ITIL you will have a competitive edge over your competition.

We provide ITIL consultancy on human resources, strategies for business development, markets and technology. Delivering high quality prudent advices and real action plans, we have experience of work on different strategies in various market sectors.

An increasing number of organizations consider the introduction of ITIL to be the best practiceService Management to assist in development and implementation of ‘fit-for-purpose’ IT service solutions. The benefits of such programs of change allow organizations to:

  • better integrate new business and IT strategies
  • improve Service Management processes
  • better manage your service resources and costs
  • improve customer relationships
  • improve customer satisfaction

Our company has a lot of experience integrating Zendesk based ITIL processes to different organizations across the globe.

If you are already a user of Zendesk and you want to integrate ITIL process into your company, our ITIL certified specialists can help you. We have created a set of modules which cover the following ITIL processes/functions:

  • Change Management
  • Resource Management
  • Asset Management
  • Problem Management
  • Incident Management
  • Service Portfolio Management

For more information on our ITIL services or an introductory consultation, feel free to get in touch with us.